Privacy Policy

Last updated: 1 July 2026

Orvaken Co., Ltd. ("Orvaken", "we", "us", or "our") operates orvaken.com and is committed to protecting your personal information in accordance with the Personal Information Protection Act (PIPA) of the Republic of Korea and applicable data protection regulations.

1. Information We Collect

We collect information you provide directly when you:

• Place an order or submit a contact form
• Subscribe to our newsletter
• Create an account on our website
• Communicate with our customer support team

This information may include your full name, email address, phone number, delivery address, and payment details (processed securely by our payment partners — we do not store card numbers).

We also automatically collect certain technical data when you visit our website, including IP addresses, browser type, operating system, referring URLs, and pages viewed. This data is collected via cookies and similar technologies as described in our Cookie Policy.

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders (physical delivery or digital key dispatch)
• Send order confirmations and delivery notifications
• Respond to enquiries and provide customer support
• Send promotional emails and newsletters (only with your consent)
• Improve our website, products, and services
• Comply with legal obligations under Korean law
• Prevent fraud and protect the security of our platform

3. Legal Basis for Processing

We process your data on the following legal grounds:

• Contract performance — to fulfil your orders and provide our services.
• Consent — for marketing communications and non-essential cookies.
• Legitimate interests — for website analytics, fraud prevention, and service improvement.
• Legal obligation — where required by Korean law.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with trusted third parties who assist us in operating our business, including:

• Logistics partners (CJ Logistics, Lotte Courier) — for order delivery
• Payment processors — for secure transaction handling
• Email service providers — for sending transactional and marketing emails
• Analytics providers — for website performance measurement (anonymised data only)

All third parties are contractually required to handle your data in compliance with applicable privacy laws.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by Korean law. Order records are kept for a minimum of 5 years as required by the Act on the Consumer Protection in Electronic Commerce. You may request deletion of your account and associated data at any time by contacting supp@orvaken.com.

6. Your Rights

Under the Personal Information Protection Act (PIPA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict certain types of processing
• Withdraw consent at any time (for consent-based processing)
• Lodge a complaint with the Korea Communications Commission (KCC)

To exercise any of these rights, please contact us at supp@orvaken.com. We will respond within 10 business days.

7. Data Security

We implement industry-standard technical and organisational security measures to protect your personal information, including SSL/TLS encryption for all data transmissions, secure server environments, access controls, and regular security audits.

8. Children's Privacy

Our services are intended for individuals aged 14 and over. We do not knowingly collect personal information from children under 14 without verifiable parental consent. If you believe we have inadvertently collected such data, please contact us immediately at supp@orvaken.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new "Last updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: supp@orvaken.com
• Phone: +82-2-6252-4800
• Address: 142 Teheran-ro, Gangnam-gu, Seoul, South Korea 06235