Whether you have a question about a product, need help with an order, or just want to talk about games — our team is ready to help. We respond to all messages within 24 hours.
Store Address
142 Teheran-ro, Gangnam-gu Seoul, South Korea 06235
142 Teheran-ro, Gangnam-gu, Seoul — Near Gangnam Station Exit 6
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FAQ
Frequently Asked Questions
Yes! We ship to all provinces and cities in the Republic of Korea via CJ Logistics and Lotte Courier. Standard delivery takes 1–3 business days. Express next-day delivery is available for orders placed before 3 PM KST.
Digital keys are delivered to your registered email address within 5–15 minutes of successful payment during business hours. Late-night orders are processed the following morning before 10 AM KST.
Unopened physical game copies may be returned within 14 days of purchase for a full refund. We cannot accept returns on opened physical games or activated digital keys, as per our Terms of Service.
All games sold by Orvaken are either global or Korean-region editions. Each product listing clearly indicates the region. If you have questions about compatibility with a specific platform or region, please email us before purchasing.
Yes, we offer wholesale pricing for PC bangs (PC cafés), corporate gifting, and educational institutions. Please contact us at supp@orvaken.com with your organisation details and requirements.
